Privacy Policy

Version 1.1. Effective date: September 15, 2026.

This policy explains how Levante Financial Technologies Inc., carrying on business as Levante (“Levante”, “we”, “us”), collects, uses, discloses, stores and protects personal information through withlevante.com, the Levante platform, our services and related communications.

Levante is an Ontario corporation providing bookkeeping, payroll processing, management reporting and accounting administration to businesses. Tax returns, tax advice and other professional services are delivered by registered CPA firms under their own engagement letters with the client.

1. Scope

This policy covers personal information collected through withlevante.com and related sites; client onboarding and service delivery; connected accounting, banking, payroll, invoicing and document systems; meetings, email, support and other communications; billing and account management; and forms and applications operated by Levante. Our services are for business use; owners’ personal income tax returns are included where an Order Form names them.

2. Personal information we collect

What we collect depends on how you interact with Levante and which services you use.

  • Contact and identity: name, email, telephone, title, business address, identity-verification information, and information about owners, directors, officers, employees, contractors and authorized representatives.
  • Business: legal and operating names, incorporation and registration details, business and tax account numbers, ownership and organizational information, activities, locations, reporting periods, and information about your accounting practices and software.
  • Financial and accounting: bank and card transactions; invoices, bills, receipts and expense records; ledgers and bookkeeping records; receivables and payables; payroll and contractor information; financial statements and working papers; loan, financing and shareholder transactions; tax balances, remittances, elections and filings.
  • Tax and government: CRA account information, GST/HST and corporate tax information, returns, notices, correspondence, authorization forms and representative access details, and identification numbers required for tax or regulatory purposes.
  • Connected accounts: access tokens, account identifiers, connection status and the records received from accounting platforms, financial institutions, payroll providers, payment services, document systems and, where you connect them, file storage, email and messaging accounts. Bank and card data reach us through a data-access provider after you authenticate directly with your bank; we do not receive or store your banking passwords.
  • Communications: emails and messages, meeting notes, support requests, instructions, approvals and feedback, recordings where notice and consent are given, and the records of decisions that professional and audit-trail obligations require.
  • Website and technical: IP address, browser and device information, pages visited, referral source, analytics identifiers and approximate location derived from IP address.
  • Payment: payments are processed by a third-party payment provider. We receive transaction details and billing status; we do not store complete card numbers.

3. How we collect it

Directly from you; from your employees, contractors, shareholders, representatives and advisors; through accounts and platforms you authorize us to connect; from financial institutions and service providers acting on your instructions; from the CRA and other government bodies where you authorize access; from public business records; and automatically through website technologies.

You are responsible for having the authority to provide Levante with personal information about your employees, customers, contractors, shareholders and other individuals.

4. How we use it

We use information to evaluate whether Levante suits your business; establish and manage the client relationship; verify identity, authority and business information; connect and maintain authorized accounts; perform bookkeeping, reconciliations, payroll processing and accounting administration; assemble the data, documents and draft workpapers your CPA firm needs for tax returns, filings and correspondence; identify missing, inconsistent or unusual items and ask about them; locate and match the supporting records for transactions; prepare reports and review materials; obtain instructions and approvals; communicate with you and provide support; process payments and administer subscriptions; maintain security and prevent and investigate fraud and misuse; comply with legal, regulatory, tax and professional obligations; keep records and audit trails; build, test and improve our software and agent workflows, under the same confidentiality and access limits as the services themselves; send service communications; and send marketing communications where the law permits.

We will not use personal information for a materially different purpose without obtaining consent where the law requires it.

5. Automation and AI

Levante uses software agents and AI services to perform mechanical and document-heavy work: extracting information from invoices and receipts, categorizing and matching transactions, identifying missing records and exceptions, preparing reconciliations and review queues, drafting questions and workpapers, and routing items for professional review.

Levante does not train machine-learning models on client data. We use AI services from third-party providers such as Anthropic and OpenAI. Where a provider offers a setting to exclude our data from its model training, we turn it on. Providers process information under their own terms, which may include processing in the United States (section 8).

Professional judgments, accounting treatments and tax filings are approved by the responsible professional at your CPA firm, never solely by an automated system.

We collect, use and disclose personal information with consent, or as the law otherwise permits or requires. Consent may be given expressly, in writing or electronically; through an Order Form, authorization or account connection; by an authorized representative; or by implication from your actions and the nature of the business relationship. You may withdraw consent to optional uses by contacting us. Withdrawal does not affect processing already completed and may prevent Levante from continuing some or all services.

7. When we disclose it

  • Your CPA firm. The registered CPA firm engaged by you receives the information it needs for its professional work. It handles that information under its own professional and legal obligations, and its working papers are its own.
  • Service providers. Cloud hosting and storage; AI processing; accounting and tax software; the bank data-access provider; document management; email and communication tools; scheduling; electronic signatures; payment processing; analytics; security; and support. Providers may process information only to provide their services to Levante, under contractual and legal requirements.
  • Government and regulators. The CRA and other government bodies with your authorization; courts, law enforcement, regulators and professional bodies where the law permits or requires.
  • Professional advisors. Lawyers, insurers, auditors and consultants where reasonably necessary, under confidentiality.
  • Business transactions. A proposed or completed financing, reorganization, merger, acquisition or sale of all or part of Levante, under confidentiality protections.
  • Legal and safety. To comply with law or legal process, enforce agreements, investigate fraud or security incidents, protect Levante, our clients or others, and establish, exercise or defend legal claims.

Levante does not sell personal information.

8. Processing outside Canada

Levante and its service providers store and process information in Canada and the United States. Information processed outside Canada is subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement, national-security authorities and regulators. Levante remains responsible for personal information under its control and uses contractual, technical and organizational safeguards appropriate to its sensitivity.

9. Security

Levante protects information with administrative, technical and physical safeguards: multi-factor authentication on every account that touches client data; encryption in transit and at rest as provided by our cloud and software providers; least-privilege access granted to named people only, reviewed on every change of personnel; the audit logs of the systems we use; backups; review of the providers we use; confidentiality obligations for everyone with access; and an incident-response procedure.

No system is completely secure. If a breach of safeguards involving personal information creates a real risk of significant harm, Levante will notify the affected individuals and organizations and report to the Office of the Privacy Commissioner of Canada as the law requires, and will keep a record of every breach.

10. Retention and deletion

We keep information for as long as needed to provide the services, keep accurate records, meet tax, professional, contractual and legal requirements, resolve disputes, enforce agreements and maintain security and audit trails.

When your relationship with Levante ends, you receive a complete export of your books, documents and history in standard formats within 48 hours, at no charge. We then keep identifiable copies for up to 60 months to support your transition, respond to government enquiries and defend legal claims, and delete or de-identify them afterwards, subject to backup cycles and to any law, professional obligation, objection, proceeding or government direction that requires longer retention. You may ask for earlier deletion; we comply unless the law requires us to keep the information. Levante’s own business records, such as invoices, are kept for the periods tax law requires. Your CPA firm keeps its working papers under its professional obligations.

11. Accuracy

We rely on you to provide complete, current and accurate information. You may ask us to correct personal information you believe is inaccurate or incomplete; we may ask for reasonable verification first.

12. Access and your rights

Subject to legal exceptions, you may ask whether Levante holds personal information about you, for access to it, for an account of how it has been used and disclosed, for correction, and to withdraw consent to optional processing. We may need to verify your identity. In some cases we cannot provide access, for example where doing so would reveal another person’s information, privileged information, confidential commercial information, or information that cannot legally be disclosed.

13. Cookies and analytics

withlevante.com uses cookies and similar technologies to operate and secure the site, remember preferences, and measure traffic, performance and conversions. We use PostHog and Google Analytics for product analytics, served through our own domain. You can reject or delete cookies in your browser; some features may not work without essential cookies. Where the law requires, we ask for consent before using non-essential cookies.

14. Communications and marketing

We send communications about onboarding, service delivery, missing information, deadlines, billing, security, changes to the services or agreements, and other aspects of the client relationship. We send promotional messages only with your consent or where the law otherwise permits; every commercial electronic message identifies Levante and includes an unsubscribe mechanism, and unsubscribe requests are honoured within ten business days. Unsubscribing from marketing does not stop operational or legally required communications.

15. Third-party websites and services

Our website and services link to and integrate with third-party services. Their privacy practices are their own; review their policies before providing information to them directly.

16. Minors

Our services are for adults acting for business purposes. We do not knowingly collect personal information from children.

17. Changes to this policy

We may update this policy as our services, providers or legal obligations change. The updated version is posted on withlevante.com with a new version number and effective date, with additional notice where a change materially affects how we handle personal information.

18. Contact and complaints

Levante’s Privacy Officer is responsible for compliance with this policy and with the Personal Information Protection and Electronic Documents Act.

Kirill Kravinsky
Levante Financial Technologies Inc., carrying on business as Levante
499 Preston St., Ottawa, Ontario K1S 4N7
hello@withlevante.com

We investigate complaints and respond within a reasonable time. You may also complain to the Office of the Privacy Commissioner of Canada.