Terms of Service

Effective date: July 7, 2026

These Terms of Service (“Terms”) govern access to withlevante.com and the bookkeeping, accounting, GST/HST, corporate tax, and related services provided by Levante, Inc. (“Levante”, “we”, “us”, or “our”).

By using the website, accepting an order form or engagement letter, creating an account, or purchasing a subscription, you agree to these Terms.

1. Business use only

Levante provides services exclusively for business and commercial purposes.

You may use the services on behalf of:

  • a corporation;
  • a sole proprietorship;
  • a partnership;
  • a freelance or independent professional practice; or
  • another business organization accepted by Levante.

You must be at least 18 years old and have authority to bind the client identified in the applicable order form or engagement letter.

The standard Levante subscription does not include personal income tax services.

2. Agreement structure

The agreement between Levante and the client consists of:

  1. the applicable order form, proposal, or engagement letter;
  2. these Terms;
  3. the Privacy Policy;
  4. any service-specific schedules or authorizations; and
  5. any written amendments signed or accepted by the parties.

If there is a conflict, the documents apply in the order listed above.

An order form or engagement letter may describe:

  • the services;
  • included entities and accounts;
  • pricing;
  • onboarding or catch-up work;
  • deliverables;
  • filing responsibilities;
  • service assumptions;
  • deadlines; and
  • excluded or separately priced work.

3. Services

Depending on the agreed scope, Levante may provide:

  • bookkeeping;
  • transaction categorization;
  • bank and credit card reconciliations;
  • receipt and document processing;
  • accounts payable or accounts receivable support;
  • payroll accounting support;
  • GST/HST tracking, preparation, and filing support;
  • corporate income tax preparation and filing;
  • year-end working papers and financial information;
  • CRA correspondence and account support;
  • management reporting; and
  • related accounting administration.

The exact services included in your subscription are limited to those stated in the applicable order form or engagement letter.

Services not expressly included are out of scope and may require additional fees and written approval.

4. Professional and regulatory boundaries

Levante is being developed as an AI-native accounting company. Some services may be delivered by or through affiliated entities, independent professionals, CPA firms, contractors, or other qualified service providers.

Corporate tax returns and other regulated or authorized submissions will be prepared, reviewed, approved, or transmitted by persons or entities legally permitted to perform the applicable work.

Unless expressly included in a separate written engagement delivered through the required professional and regulatory structure, the services do not include:

  • audit engagements;
  • review engagements;
  • assurance engagements;
  • compilation engagements intended for third-party reliance;
  • legal advice;
  • investment or securities advice;
  • insolvency or restructuring advice;
  • business valuations;
  • tax opinions; or
  • representation in litigation or formal proceedings.

Any audit, review, assurance, or other regulated public-accounting service must be governed by a separate engagement and delivered by an appropriately registered firm and licensed professional.

Levante does not guarantee any particular tax outcome, refund, assessment result, financing result, or acceptance by a government authority or third party.

5. Client responsibilities

You agree to:

  • provide complete, accurate, and timely information;
  • disclose all material transactions and circumstances;
  • maintain lawful and accurate business records;
  • connect or provide access to agreed accounts and systems;
  • provide requested invoices, receipts, contracts, statements, and supporting records;
  • respond to material questions within a reasonable period;
  • review returns, filings, reports, and information presented for approval;
  • approve filings and sign required authorizations before submission;
  • pay taxes, instalments, payroll deductions, GST/HST, penalties, and other government amounts when due;
  • maintain control over your bank accounts and funds;
  • notify Levante promptly of errors, unauthorized activity, notices, assessments, audits, or material business changes; and
  • comply with applicable laws.

You remain legally responsible for your business, records, tax obligations, filings, representations, and decisions, even where Levante or another provider assists with their preparation.

Contracting with Levante does not remove your legal responsibility to maintain adequate books and records.

6. Reliance on client information

Levante may rely on information supplied by you, your personnel, your representatives, connected systems, financial institutions, government accounts, and other authorized sources.

Unless specifically included in the engagement, Levante is not required to independently audit, verify, or investigate every item provided.

Levante is not responsible for an error, delay, missed deadline, incorrect filing, reassessment, interest, or penalty to the extent caused by:

  • incomplete, inaccurate, misleading, or late information;
  • omitted transactions or accounts;
  • delayed client responses or approvals;
  • unauthorized changes by the client or a third party;
  • unavailable third-party systems;
  • failure to follow Levante’s reasonable instructions; or
  • events outside Levante’s reasonable control.

7. Authorizations and connected accounts

You authorize Levante to access and process information from the accounts and services you connect or identify for the engagement.

Where required, you agree to:

  • authorize Levante or an assigned professional as a representative;
  • complete CRA or other government authorization processes;
  • approve secure data connections;
  • provide delegated access;
  • sign electronic filing forms; and
  • authorize communications with identified advisors or providers.

You represent that you have authority to provide access to all connected accounts and information.

Levante will not initiate or move funds unless that function is expressly included under a separate written authorization.

8. AI-native service delivery

Levante uses artificial intelligence, automated systems, and structured workflows to perform and support parts of the services.

These systems may:

  • extract information from documents;
  • classify and match transactions;
  • identify missing information;
  • detect exceptions;
  • prepare reconciliation and review queues;
  • draft communications and workpapers;
  • summarize records; and
  • support accounting and tax preparation.

AI-generated work may contain errors. Levante applies human review at points determined by the nature, materiality, complexity, and risk of the work.

Final professional judgments, material accounting treatments, and tax submissions requiring professional authorization will not be approved solely by an AI system.

You consent to the use of AI and automation as described in these Terms and the Privacy Policy.

9. Fees and billing

Subscription fees, onboarding fees, catch-up fees, and other charges will be stated in the applicable order form or engagement letter.

Unless otherwise stated:

  • subscription fees are charged monthly in advance;
  • subscriptions renew automatically each month;
  • applicable taxes are added to the fees;
  • you authorize Levante or its payment provider to charge the selected payment method;
  • fees are quoted and payable in Canadian dollars; and
  • fees are non-refundable once the applicable billing period begins, except where required by law.

Levante will not charge material out-of-scope professional fees without notifying you and obtaining approval.

If payment is overdue, Levante may:

  • retry the payment method;
  • charge interest at the lower of 1.5% per month and the maximum permitted by law;
  • suspend some or all services;
  • withhold non-mandatory deliverables; or
  • terminate the agreement after reasonable notice.

Levante may change recurring fees by providing at least 30 days’ notice. A pricing change will take effect at the next renewal after the notice period.

10. Cancellation

You may cancel your subscription at any time through the available account controls or by contacting Levante.

Unless otherwise stated in the order form:

  • cancellation takes effect at the end of the current paid billing period;
  • cancellation prevents the next monthly renewal;
  • no partial-month refund or credit is provided; and
  • Levante will continue providing included services through the effective cancellation date, subject to payment and client cooperation.

Cancellation does not remove your obligation to pay:

  • fees already incurred;
  • approved out-of-scope work;
  • government charges;
  • third-party fees incurred on your instructions; or
  • transition work requested after cancellation.

11. Suspension and termination

Levante may suspend or terminate services immediately where reasonably necessary because of:

  • non-payment;
  • suspected fraud or unlawful activity;
  • abusive or threatening conduct;
  • a security risk;
  • unauthorized system access;
  • a conflict of interest;
  • professional independence or regulatory concerns;
  • instructions Levante reasonably believes are false, misleading, or improper;
  • repeated failure to provide necessary information;
  • unacceptable engagement risk; or
  • a legal or regulatory requirement.

Either party may terminate the relationship as permitted by the applicable order form or engagement letter.

On termination:

  • outstanding amounts become due;
  • Levante may complete legally necessary withdrawal or transition steps;
  • each party must return or protect confidential information as required;
  • Levante may retain records as required by law, professional obligations, or the Privacy Policy; and
  • provisions intended to survive termination remain in effect.

Where reasonably practicable, Levante will provide access to available client records in a commonly used format. Additional transition, reconstruction, or custom-export work may be charged separately.

12. Deadlines and filing approval

Levante will use commercially reasonable efforts to meet agreed timelines.

Any deadline depends on timely receipt of complete information, client responses, approvals, signed forms, and payment.

You must review and approve any tax return or filing before submission. Levante may refuse to submit a return or filing that it reasonably believes is incomplete, inaccurate, unsupported, unlawful, or professionally inappropriate.

Levante is not responsible for a missed deadline or resulting charge to the extent the client failed to provide required information, authorization, payment, or approval by the communicated cutoff date.

13. Communications

You consent to receiving service communications electronically, including through email, messaging platforms, client portals, video calls, and connected applications.

Electronic communications may include:

  • requests for information;
  • approvals;
  • reports;
  • tax documents;
  • billing notices;
  • deadline notices; and
  • legally required communications.

You are responsible for keeping contact information current and protecting access to your email, devices, and accounts.

14. Confidentiality

Each party must protect the other party’s confidential information using reasonable care and may use it only for the purposes of the agreement.

Levante may disclose confidential information:

  • to personnel, professionals, contractors, affiliates, and service providers who need it to perform the services;
  • with the client’s authorization;
  • as required by law or professional obligations; or
  • as otherwise permitted under the Privacy Policy.

Confidentiality obligations do not apply to information that:

  • becomes public without breach of the agreement;
  • was already lawfully known;
  • is received lawfully from another source without a confidentiality obligation; or
  • is independently developed without use of the confidential information.

15. Privacy

Levante handles personal information in accordance with its Privacy Policy.

You authorize Levante to collect, use, process, and disclose Client Data as reasonably necessary to provide the services, operate the business, comply with legal and professional obligations, and protect the security and integrity of the services.

You are responsible for providing legally required notices and obtaining legally required consents before providing Levante with personal information about another individual.

16. Client Data

“Client Data” means records, documents, information, and content submitted by or on behalf of the client or obtained from accounts the client authorizes Levante to access.

As between the parties, the client retains ownership of Client Data.

You grant Levante a non-exclusive right to host, copy, process, transmit, transform, and disclose Client Data only as reasonably necessary to:

  • provide the services;
  • comply with the agreement;
  • meet legal and professional obligations;
  • maintain security;
  • prevent fraud and abuse; and
  • improve the services using aggregated or de-identified information.

You represent that you have all rights and authorizations required to provide Client Data to Levante.

17. Levante intellectual property

Levante and its licensors retain all rights in:

  • the website;
  • software;
  • AI systems;
  • internal tools;
  • workflows;
  • prompts;
  • templates;
  • methodologies;
  • interfaces;
  • designs;
  • documentation;
  • processes; and
  • improvements to them.

The client may use final client-specific reports, filings, and deliverables for its own business and tax purposes.

The client may not copy, reverse engineer, resell, sublicense, or commercially exploit Levante’s technology, internal tools, or proprietary methods.

General knowledge, skills, experience, and non-client-specific methods developed during the engagement remain Levante’s property.

18. Third-party services

The services may depend on third-party platforms, including accounting systems, financial institutions, AI providers, cloud infrastructure, tax software, payment processors, and communication tools.

Third-party services are governed by their own agreements and may change, suspend, fail, or become unavailable.

Levante is not responsible for a third-party service except to the extent a loss is directly caused by Levante’s failure to use reasonable care in selecting, configuring, or managing that provider.

19. Service availability and changes

Levante may modify its systems, workflows, providers, integrations, or service features as the service develops.

We may use pilot, beta, or early-access functionality. Such functionality may change and may contain defects.

Levante will not materially reduce an active client’s agreed professional service scope during a paid billing period without notice, except where required for security, legal, professional, or regulatory reasons.

20. No third-party reliance

Unless expressly agreed in writing, deliverables are prepared solely for the client’s business, accounting, management, and tax purposes.

No lender, investor, purchaser, regulator, shareholder, or other third party may rely on a deliverable as an audit, review, assurance report, valuation, legal opinion, or verification of financial condition.

The client must not represent that Levante has provided assurance where it has not done so under a separate regulated engagement.

21. Disclaimers

Levante will perform the services using commercially reasonable care consistent with the applicable engagement.

Except for express commitments in the agreement, the website, technology, integrations, and non-regulated service components are provided “as is” and “as available.”

To the maximum extent permitted by law, Levante disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

Levante does not guarantee that:

  • every accounting error, irregularity, fraud, or unlawful act will be detected;
  • every tax position will be accepted;
  • a government authority will not reassess a filing;
  • the services will eliminate all client questions;
  • third-party systems will remain available; or
  • forecasts, estimates, or management reports will prove accurate.

22. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for:

  • indirect, incidental, special, exemplary, or punitive damages;
  • lost profits, revenue, opportunity, goodwill, or anticipated savings;
  • business interruption; or
  • loss or corruption of data that could reasonably have been backed up or recovered.

Levante’s total aggregate liability arising from or relating to the agreement will not exceed the total fees paid or payable by the client to Levante during the 12 months immediately before the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, or to a party’s fraud or wilful misconduct.

Where more than one claim arises from the same or related facts, the claims will be treated as a single claim for purposes of the liability cap.

23. Indemnity

You will indemnify and hold harmless Levante and its directors, officers, personnel, contractors, and service providers from third-party claims, losses, penalties, and reasonable legal costs arising from:

  • Client Data you were not authorized to provide;
  • your unlawful or fraudulent conduct;
  • your breach of the agreement;
  • your instructions to omit, conceal, or misrepresent information;
  • unauthorized access caused by your failure to protect credentials; or
  • your violation of another person’s rights.

This indemnity does not apply to the extent a claim was caused by Levante’s negligence, breach of the agreement, fraud, or wilful misconduct.

24. Governing law and disputes

These Terms and the agreement are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.

Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute through discussions between authorized representatives.

If the dispute is not resolved, the courts located in Ontario will have exclusive jurisdiction, and each party submits to those courts.

Nothing in this section prevents either party from seeking urgent injunctive or protective relief.

25. Changes to these Terms

Levante may update these Terms to reflect changes in the services, law, technology, providers, or business practices.

We will post updated Terms with a revised effective date.

Material changes affecting an active paid subscription will take effect after reasonable notice, normally at the next renewal. Continued use after the effective date constitutes acceptance of the updated Terms.

26. General terms

Neither party may assign the agreement without the other party’s consent, except that Levante may assign it as part of a corporate reorganization, financing, merger, acquisition, or sale of substantially all relevant assets.

Levante may use affiliates, contractors, and subcontractors to perform the services while remaining responsible for its contractual obligations.

Neither party is liable for delay caused by events beyond its reasonable control, except that this does not excuse payment obligations.

If a provision is unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will continue in effect.

Failure to enforce a provision is not a waiver.

The agreement constitutes the entire agreement concerning its subject matter and replaces prior discussions or representations.

Headings are for convenience only.

Electronic acceptance and signatures are binding.

27. Contact

Questions about these Terms may be sent to:

Levante, Inc. 13D Deerfield Dr., Nepean, ON, Canada hello@withlevante.com withlevante.com